COVID-19 Protocol

To Our Valued Clients:

Thank you for placing your trust in Parkview Animal Hospital as we continue to navigate these unprecedented times. With the outbreak of the Coronavirus (COVID-19), we remain committed to providing the highest quality medical services. Please know that the health and safety of our patients, their owners, and our staff remains our top priority.

We are pleased to announce that we have begun to see appointments again effective May 3, 2020. Please call the office or contact us through PetPro Connect for an appointment. The office will be open Monday through Friday from 8am to 6pm and Saturday and/or Sunday from 8am to 12pm.

As we continue to practice social distancing, we will be utilizing a curbside protocol, which means that only pets will be allowed into our building while you wait in your car. In order to facilitate the curbside process and to allow us to provide the best care possible for your pet, we kindly request that you complete a patient history form 48 hours before your scheduled appointment. The form can be found on our website under ‘My Pet’ – ‘Patient History Form’ or by clicking here https://form.jotform.com/201197822752154. The form can be completed on a computer, on a tablet, or on a smartphone.

It is vital to work as partners via the recommendations of health and science experts to mitigate opportunities for exposure within our community. We will continue to practice stringent cleaning procedures and to employ safe practices both in our examination rooms and throughout the clinic. Our staff will be wearing face masks, and we request that you do the same when handing your pet over for their exam.

When you arrive for your appointment, please park and call us at 973-473-4993 to check-in and provide your cell phone number. A receptionist will call you when the doctor is ready for your pet, and we will ask you to meet us at our entrance. Please wait behind the line of tape on the ground that marks six feet from the front door. Please remain masked and stay behind the tape whenever you are interacting with our staff. A technician will take your pet inside. At this time, please return to your car so that we can keep the entrance area clear and free of congregation.

During your pet’s exam, the veterinarian will speak to you on the phone to ask any pertinent questions and go over their findings and their treatment plan. All payments will be taken over the phone, as well. Afterwards, we will have you meet us at the front door to pick up your pet, any medications prescribed, and your receipt. Please remember to stay behind the line and wear a face mask at pickup.

We respectfully ask that if you have known contact with an individual exposed to COVID-19; are currently exhibiting any symptoms (coughing, fever, shortness of breath) of the virus; or have met the criteria for self-quarantine from either the government or your employer that you please reschedule your appointment. 

If you do not have an appointment, but you need to come to the office for medication or food, these items will be brought outside and placed in a bin near the front door for you to pick up. Please call ahead or message us through PetPro Connect to let us know what medications or food you would like to order. Once we have the prescription authorized by a veterinarian, we will call you back to take payment and let you know your order is ready to be picked up. When you come to pick the items up, you may park outside our entrance and call us at 973-473-4993 to let us know you have arrived. We highly recommend thinking ahead when deciding how much medication or food to purchase, since we still do not know what the future holds at this time.

If you are unable to come to the office to pick up medication or food, this is a great time to utilize our online pharmacy at https://pvahnj.vetsfirstchoice.com. Please feel free to use either of the following coupon codes:

  • HELLO20 for $5 off your first order with no minimum
  • WELCOME20 = $10 off your first order of $75 or more

As we work to navigate the logistics of this plan, please be advised of the potential for longer than usual wait times. We appreciate your patience and understanding as we work to streamline this new way of providing services.

We are grateful for your loyalty, patronage, and trust.  Our goal is to provide the same level of care and high quality service you are used to, while keeping our staff and clients as safe as possible. We believe it is important that we all work together to do our part in making a positive impact during this period of uncertainty.

Sincerely,

Adina Kahn, DVM

Maria Guerrero, DVM